Contact Us

 

 

 

We look forward to you visiting us !

SHOP TRADING HOURS 7am -  5pm  MONDAY TO FRIDAY 

CLOSED ON SATURDAYS /SUNDAYS ( or by appointment )
 

Cleaners Supermarket

3/53 Cawdor Rd, Camden
NSW 2570, Australia
 
 Po Box 629 Camden NSW 2570
A.B.N 67 137 595 209
https://www.cleaningshop.com.au


 

 
Dear Customers:

Due to the unprecedented number of orders received from the COVID-19 crisis we have been forced to temporarily remove checkout facilities. Please understand that much of this has been out of our control and our team is determined to fulfil the online orders while constantly serving an influx of walk-in local customers. As you may already know we have blocked incoming calls to help our staff work as efficiently as possible.
 
We would like to assure account customer orders will be automatically prioritised.

To help us manage this situation we ask all customers to read the following instructions.

 1. If you are an account customer or pre-existing customer and have a current order, Please email accountcustomer@cleaningshop.com.au - Send us your order number & customer code if possible.
 2. Please do not message the above email if you are a new customer. Unfortunately, we have to take drastic measures to maintain efficiency.
 3. We are processing your order in the manner they are received and we will contact you if there are any issues.
 4. Remember, payment is not processed in real-time. Our staff manually process each order after adding freight (if any) and the once stock has been allocated.
5. If you wish to cancel your order please email orders@cleaningshop.com.au with CANCEL in the subject line so it can be easily filtered. Failing to do so may result in our staff processing your order.

We sincerely apologise for any inconvenience caused and will update you as the situation changes (hopefully for the better).  

We are trying the best we possibly can.

Kind Regards,

Management
Warren Welsh
CEO Managing Director

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It is important to note that W.H.O states you should:  

Regularly and thoroughly clean your hands with an alcohol‐based hand rub or wash them with soap and water.
Why? Washing your hands with soap and water or using alcohol‐based hand rub kills viruses that may be on your hand.

As advised previously, we have been inundated with orders

As a result of the extremely high demand for our products, supply interruptions and delays from overseas, we have now had to make the difficult decision not to hold backorders. Any unfulfilled product orders will need to be reordered

We’d like to thank you all for your continued support of Cleaners Supermarket. We believe there has never been a better time to shop online from the safety and convenience of your own home and we are grateful for your patience while we dealt with the initial surge of orders. There may be occasional delays due to increased volume, but we are working to get your orders processed as quickly as possible.