The information provided below can change without notice.
If you feel we need to add questions or clarify answers, please don't hesitate to contact us with your comments. Thankyou for contributing to our website.
Hopefully this will help enjoy your online shopping experience with us. :)
| QUESTION | ANSWER | OTHER INFORMATION |
| Are you open to the public ? | Yes | |
| Is GST included in your prices shown ? | Yes | |
| Do you have other branches in other states ? | No | We are currently looking to expand into other capital cities. |
| What hours are you open ? |
8.30 to 5pm m-f 9 am to 12pm Sat closed on Sundays |
Sometimes we don't open till 9am, but not often. If you are running late, just call us. We can stay open longer. on Sat we can also stay open longer if you simply call us if you are runnning late.
|
| Why am i charged freight when the order form says zero for freight ? | The from is generated automatically. Until we pack your items, we cannot work out the freight charge. | We can and often do give quotes on freight if requested, before we process your order. |
| How much is Freight? | Depends on various factors. |
We cannot give estimates until we know what items you require. We do not profit from freight charges. We try our best to keep them to a minimum. |
| Will you do free freight for large orders ? | Maybe. | We need to look at the whole picture to see if we can absorb part or all of the charge. |
| Do you provide MSDS. Material Safety Data sheets? | Yes. | Upon Request. |
| Do you give accounts? | Yes. | Only after close examination of your history, your requirments, and your average monthly spend. We require a application form to be completed ans approved. The first 3 purchases must be paid for before we consider giving accounts to the general public. |
| I can't see the product i'm used to and i want. Can you get it in for me? | Yes. | Although in some cases we are unable to source the product. We do try our hardest. |
|
Can i get my order delivered to a PO BOX |
Maybe. | Only small packages and no dangerous goods. Please check with us on 1300 659 518. Some outback deliveries can be left at post offices as you normally do. |
| How Can i order? | Several Ways |
1.Use our shopping cart facility in this website 2.Telephone us on 1300 659 518 to place your 3.Fax your order 4. Email your order to sales@cleaningshop.com.au |
| Do you Personally Deliver ? | Yes, Sydney Area Only | We do use our own delivery vans for other areas on the outskirts of Sydney. Delivery charges may apply as set out in our freight charges info page. |
| Can i pay on Delivery | No | You can pay C.O.D Only for orders we deliver in our delivery vans. |
| What type of credit cards do you accept? | Visa, Mastercard, AMEX | |
|
| ||
