FAQ

The information provided below can change without notice.

If you feel we need to add questions or clarify answers, please don't hesitate to contact us with your comments. Thankyou for contributing to our website.

Hopefully this will help enjoy your online shopping experience with us.  :)

 QUESTION  ANSWER OTHER INFORMATION 
Are you open to the public ?  Yes  
 Is GST included in your prices shown ?  Yes  
 What hours are you open ?

 7am  to 5pm m-f

9 am to 1pm Sat

closed on Sundays

 Sometimes we don't open till 9am, but not often.

 If you are running late, just call us. We can stay open longer. on Sat we can also stay open longer if you simply call us if you are runnning late.  1300 659 518

 

 Why am i charged freight when the order form says zero for freight ?  The from is generated automatically. Until we pack your items, we cannot work out the freight charge.  We can and often do give quotes on freight if requested, before we process your order.
 How much is Freight?  Depends on various factors.

 We cannot give estimates until we know what items you require. We do not profit from freight charges. We try our best to keep them to a minimum.  

Will you do free freight for large orders ?   Maybe.  We need to look at the whole picture to see if we can absorb part or all of the charge.
 Do you provide MSDS. Material Safety Data sheets?  Yes.  Upon Request.
 Do you give accounts?  Yes.

 Only after close examination of your history, your requirments, and your average monthly spend. We require a application form to be completed ans approved. The first 3 purchases must be paid for before we consider giving accounts to the general public. There must be resonable monetary amount of purchases per month to make it viable for us to manage your account , we do not give accounts for small orders amounts  over a 30 day period. Some companies and Government Departments are granted immediate accounts, however this must be examined by our accounts manager and official purchase orders must be produced.

 I can't see the product i'm used to and i want. Can you get it in for me?  Yes.  Although in some cases we are unable to source the product. We do try our hardest.

 

Can i get my order delivered to a PO BOX

  Maybe.  Only small packages and no dangerous goods. Please check with us on 1300 659 518. Some outback deliveries can be left at post offices as you normally do.
 How Can i order?  Several Ways

 1.Use our shopping cart facility in this website 

 2.Telephone us on 1300 659 518 to place your

3.Fax your order

4. Email your order to sales@cleaningshop.com.au

 Do you Personally Deliver ?  Yes, Sydney Area Only We do use our own delivery vans for other areas on the outskirts of Sydney. Delivery charges may apply as set out in our freight charges info page.
Can i pay on Delivery Maybe   You can pay C.O.D Only for orders we deliver in our delivery vans.
 What type of credit cards do you  accept?  Visa, Mastercard, AMEX  We add 2% to American express Cards.
Hours of operation

8am to 5pm M-F

9am to 12pm Sat ( longer by appointement)

 If you would like to come to the shop on Saturday after 12pm, please call beforehand on  free call 1300 659 518.

 Can i pay for the goods after i receive them  No  This option is only available for account customers or certain selected organisations like government departments such as schools etc  who run thier operation on purchase order numbers.